Terms of Service
Last updated July 24, 2026
These terms govern your use of The Happy Hamper Laundry Co's website, mobile app, and pickup & delivery wash & fold service. By booking a pickup or creating an account, you agree to them.
Service
Standard wash & fold orders are billed by actual weight at pickup, not by bag count, with a 20lb minimum. Same-day express orders are picked up in the morning and delivered the same evening, billed at our express per-lb rate. Subscription plans include a monthly lb allowance and pickup cap, billed monthly, with overage rates applied automatically beyond your plan's allowance.
Payment
Your card on file is charged only after your order is weighed in — never before. Subscription plans are billed automatically each period until canceled. All payments are processed securely by Stripe.
Cancellations
Standard orders may be canceled any time before pickup at no charge. Subscriptions can be canceled at any time from your account and remain active through the end of the current billing period.
Missed pickups
If a driver arrives during your scheduled window and no laundry is left out, that's treated as a missed pickup. Non-subscribers are charged a flat $12.00fee on the card on file. Subscribers aren't charged — the missed pickup counts against your monthly pickup allowance instead, the same as a completed pickup would.
Care of your items
We handle every order with care, following any laundry instructions you provide at booking. If an item is lost or damaged due to our error, contact us and we'll work with you to make it right. We are not responsible for items left in pockets, non-machine-washable items sent without notice, or damage caused by pre-existing wear.
Changes
We may update these terms from time to time. Continued use of the service after a change means you accept the updated terms.
Contact us
Questions about these terms? Email info@thehappyhamperlaundryco.com.